Privacy Policy
Last Updated: January 1, 2025
1. Introduction
MNA Nutrition & Wellness (hereinafter referred to as "MNA" or "we") highly values your privacy protection. This Privacy Policy is designed to explain how we collect, use, store, and protect your personal information and ensure our practices comply with the requirements of Singapore's Personal Data Protection Act (PDPA). Please read this policy carefully before using our services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree to any terms of this policy, please stop using our services. This policy may be updated from time to time, and significant changes will be announced through website notices or email notifications.
2. Information Collection
2.1 Information You Voluntarily Provide
When you register an account, book a consultation, complete a health questionnaire, or purchase services, we may collect your name, contact information, date of birth, health history, dietary preferences, medical reports, and other information. This information is crucial for providing personalized health services and forms the basis for formulating targeted nutrition and health management plans.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, visit time, pages viewed, and device information. This information is used anonymously or in aggregate form to help us improve the website experience, analyze traffic trends, and optimize features.
2.3 Testing Data
If you use our testing services, we will collect your biological samples and corresponding test data, including but not limited to genetic information, metabolic indicators, basic body data, etc. This data is highly sensitive personal health information, and we will implement the highest level of security measures to protect it. Sample testing and data analysis are completed by partner testing institutions, and MNA is responsible for report interpretation and subsequent health management plan formulation.
3. Information Usage
3.1 Service Provision
We use your information to provide, maintain, and improve our health services. This includes establishing personal health records, formulating personalized nutrition plans, arranging health consultations, tracking health progress, recommending suitable testing and wellness travel projects, and connecting with professional medical institutions and regenerative medicine services. All information usage is strictly limited to health management service purposes.
3.2 Communication
We may use your contact information to send you service notifications, appointment reminders, health news, and marketing information. You can opt out of receiving marketing information at any time through email or by contacting your health consultant. Even if you opt out of marketing information, we will still send important service-related notifications.
3.3 Research and Analysis
After removing personally identifiable information, we may use data for health research and statistical analysis to advance nutrition science and health management. Any data used for research is anonymized to ensure it cannot be traced back to specific individuals.
4. Information Sharing
4.1 Third-Party Service Providers
We may share necessary information with strictly selected third-party service providers, including genetic testing laboratories, wellness travel partners, technical service providers, and professional medical institutions. These providers may only use your information within the scope required to perform services and are bound by strict confidentiality and data protection agreements. Without your explicit consent, we will not sell or rent your personal information to any third party.
4.2 Legal Requirements
We may need to disclose your information when required by law, court order, or government request. We will also disclose information when necessary to protect our rights, property, or safety, or to prevent fraudulent activities. Any such disclosure will be conducted within the scope permitted by law, and we will notify you in advance whenever possible.
5. Your Rights
5.1 Access and Correction
Under Singapore's PDPA, you have the right to access the personal information we hold about you and request corrections to any inaccurate, incomplete, or outdated information. To exercise your access rights, please submit a written request through the contact information at the end of this policy, and we will respond within a reasonable time.
5.2 Right to Deletion
In certain circumstances, you have the right to request deletion of your personal information. However, please note that we may not be able to delete certain information to comply with legal obligations, resolve disputes, or fulfill service contracts. For example, health records may need to be retained for statutory periods to meet medical record retention requirements.
5.3 Withdrawal of Consent
You have the right to withdraw your consent to information processing at any time. Withdrawal of consent does not affect the legality of information processing activities conducted based on consent before withdrawal. After withdrawal of consent, we may not be able to continue providing you with some or all services, depending on the extent to which the service relies on information processing.
6. Data Security
We implement industry-leading security technologies and measures to protect your personal information, including SSL encrypted transmission, firewall protection, access control, encrypted data storage, and regular security audits. Your genetic data and health information are stored in an environment that meets international security standards and are only accessible to authorized personnel when necessary.
Although we implement reasonable security measures, internet transmission cannot guarantee absolute security. We recommend that you properly keep your account password, avoid using simple passwords, and remain vigilant when using public networks. If you discover any suspicious account activity, please contact us immediately.
7. Cookie Policy
Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and optimize website performance. You can manage cookie preferences through browser settings, including rejecting all cookies or receiving notifications when cookies are sent. However, please note that disabling cookies may affect certain website features.
8. Contact Us
If you have any questions, complaints, or wish to exercise your rights regarding this Privacy Policy, please contact us through:
Email: jinyh9319@gmail.com
Address: 151 Lorong Chuan #02-03A, New Tech Park (Lobby C), Singapore 556741